Privacy Policy

1. Information We Collect

We may collect information you provide directly to us, including:

Name
Email address
Account login information
Information submitted when booking tutoring or other services
Messages or support requests
Course or membership information
Information you submit through quizzes, practice activities, speaking exercises, writing exercises, or other learning features

When you purchase a product or service, payment information is processed by our payment provider. Reggie English does not directly store your full credit or debit card number.

2. TOEFL Self-Guided Course Accounts

The TOEFL Self-Guided Course requires an account in order to access purchased course content.

We use Supabase to provide account authentication and to store information necessary to manage course access.

This may include:

Your email address
Your account user ID
Your course access or entitlement status
Information showing whether access has been granted, revoked, or restored

This information is used to verify that a logged-in user is authorized to access the course.

3. Google Sign-In

We offer the option to sign in using your Google account.

When you choose Sign in with Google, Google may provide us with basic account information such as:

Your name
Your email address
Your profile picture

We use this information only to authenticate your account, identify you as a user, and provide access to the services associated with your account.

We do not use Google account information for advertising, and we do not sell Google user data.

Your use of Google Sign-In is also subject to Google's own privacy policies and terms.

4. Payments

Payments for the TOEFL Self-Guided Course and certain other Reggie English products or services may be processed through Stripe.

Stripe may collect information such as:

Name
Email address
Billing information
Payment method information
Transaction information

Reggie English does not receive or store your complete card number.

We may receive limited transaction information from Stripe, such as confirmation that a payment was successful, the amount paid, and information needed to determine whether you should receive access to a purchased product.

5. Course Access and Purchase Records

When you purchase the TOEFL Self-Guided Course, we maintain a record showing that your account is entitled to access the course.

These records may include your:

User ID
Email address
Course identifier
Access status
Purchase-related identifiers
Date access was created or updated

These records allow us to provide lifetime access where applicable, prevent duplicate purchases, restore access, and assist with customer support.

6. Course Progress

Certain course progress may be stored locally in your web browser using technologies such as localStorage.

This means some progress information may remain on the device and browser where you used the course rather than being stored in your online account.

As a result, course progress may not automatically appear when you switch browsers or devices.

Clearing your browser data may also remove locally stored progress.

7. Speaking, Writing, and AI-Powered Features

Some Reggie English learning tools may use third-party technology to provide features such as:

Speech transcription
Pronunciation analysis
Writing or speaking feedback
AI-assisted educational feedback

When you use these features, the text, audio, or other content you submit may be sent to third-party service providers solely for the purpose of generating the requested educational feature.

Depending on the feature, service providers may include technologies provided by companies such as Anthropic, Deepgram, Microsoft Azure, or other service providers used by Reggie English.

We use these services to deliver educational functionality and not to sell your submitted learning content.

You should avoid submitting sensitive personal information in speaking, writing, or AI practice activities unless it is necessary for the exercise.

8. Website Hosting and Technology Providers

We rely on third-party service providers to operate our website and services.

These may include:

Wix for website hosting and website-related services
Netlify for hosting portions of our online course application
Supabase for authentication and database services
Stripe for payment processing
Google for optional Google Sign-In
Speech, AI, video, analytics, and other technology providers used to deliver our educational services

These providers may process information on our behalf in accordance with their own privacy policies and applicable agreements.

9. Cookies and Similar Technologies

Our website and services may use cookies, browser storage, analytics tools, and similar technologies.

These technologies may be used to:

Keep users signed in
Remember preferences
Maintain course progress
Understand website usage
Improve website performance
Provide security and fraud prevention
Support essential website and checkout functionality

You may be able to control cookies through your browser settings. Disabling certain cookies or browser storage may affect the functionality of the website or course.

10. How We Use Your Information

We may use personal information to:

Create and manage user accounts
Authenticate users
Provide purchased courses and services
Confirm and manage course access
Process purchases
Provide tutoring or educational services
Respond to support requests
Provide password resets and account-related communications
Improve our courses, website, and learning tools
Prevent fraud or unauthorized access
Maintain the security of our services
Comply with legal obligations
Send communications you have requested or consented to receive.

11. How We Share Information

We do not sell your personal information.

We may share information with service providers when necessary to operate our business and provide our services.

For example, information may be processed by providers responsible for:

Website hosting
Account authentication
Payment processing
Email delivery
Analytics
Speech recognition
AI-powered learning tools
Video hosting
Customer support

We may also disclose information if required by law, legal process, or government request, or when reasonably necessary to protect the rights, safety, or security of Reggie English, our users, or others.

12. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain purchase and course-access records, comply with legal obligations, resolve disputes, and enforce agreements.

Because certain Reggie English products include lifetime access, we may retain account and entitlement information for as long as necessary to recognize and restore that access.

You may contact us if you would like to request deletion of your account or personal information.

Some information may need to be retained where required for legal, accounting, fraud-prevention, or legitimate business purposes.

13. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information.

However, no internet transmission, website, database, or electronic storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and for using appropriate security practices when accessing your account.

14. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

Request access to information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request a copy of certain information
Withdraw consent where processing is based on consent
Object to or restrict certain uses of your information

To make a privacy request, contact us using the information below.

We may need to verify your identity before fulfilling certain requests.

15. Children’s Privacy

Our services are not specifically directed to children under 13.

If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

Parents or guardians who believe a child has provided personal information to us may contact us.

16. International Users

Reggie English may serve students in multiple countries.

As a result, your information may be processed or stored in countries other than the country where you live.

By using our services, you understand that information may be processed by Reggie English and our service providers in locations where they operate, subject to applicable privacy protections.

17. Third-Party Links

Our website or course may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party service you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

When we make significant changes, we may update the effective date shown at the top of this page.

Your continued use of our services after an updated policy becomes effective means the updated policy will apply to your future use of the services.

19. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, contact:

Reggie English
Email: contact@reggieenglish.com
Website: www.reggieenglish.com